FAQ

 

Is there any work available to purchase? How else can I support you?

Thank you so much for your love! Please follow me on Instagram and Substack to stay tuned for announcements. <3

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Will you accept returns / exchanges?

We cannot accept refunds on items that are made-to-order. However, if you are unhappy with your items for any reason, please reach out and we will see what we can do.

When will I receive my Ba Bao Zhou order?

Your Ba Bao Zhou piece(s) are made-to-order by Joy Mao and Lorraine Lum from August-September 2022. Pieces will be available for pick-up at The W.O.W. Project studio (26 Mott Street in Manhattan Chinatown) by the end of September at the latest. You will receive an email when your order is ready.

Thank you for your patience!

When will I receive my Fall Winter 2021 order?

If you pre-order your hat(s) during the pre-order window of 10/23-11/7, your order will ship by 11/22. It's going to be a crazy holiday shipping season! Thank you in advance for your patience.

10/23-11/7 - Collection available for pre-order
11/7 midnight EST - Pre-order ends; orders received after this time are not guaranteed for delivery before 12/24
11/8-11/21 - Knitting orders to ship before the holidays
11/22 onwards - Knitting and shipping remaining orders

What hat size is right for me?

Measure the circumference of your head (the widest part around), and choose the corresponding size from the measurement chart below. If you are in between sizes (ex. 22" or 24"), consider how you like to wear your hair and how tightly you want your hat to fit. Joy is 21.5" and wearing size M in the product photos.

Size	Head Circumference
S	20-22 inches
M	22-24 inches
L	24-26 inches
Custom	Please provide measurements in the "order notes" section during checkout

 

Other questions?

Get in touch using the contact form, or email joy@joymao.com.