Stay tuned for what's coming in 2021.
Stay tuned for what's coming in 2021.
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FAQ

Fall / Winter 2020 Schedule:

11/6-11/22 - Collection available for pre-order
11/22 midnight EST - Pre-order ends (waitlist begins)
11/22-12/14 - Knitting orders to ship before the holidays
After 12/14 - Knitting less urgent and waitlist orders

 

Can I still order FW20 items after 11/22?

Orders placed after 11/22 will be waitlisted and fulfilled if I have yarn remaining from pre-orders. If I'm unable to fulfill your order, I will let you know as soon as I can and refund your order in full.

 

When will I receive my FW20 order?

U.S. orders that need to arrive before 12/24 will be shipped by 12/14. International orders will be handled on a case by case basis. Remaining orders will be fulfilled through January-February 2021 as applicable.

If you need to receive your order by a certain date, please indicate that date in the "order notes" section of your cart during check out, and I will try to prioritize accordingly. You can also reach me anytime at joy@joymao.com.

 

What is "pre-order?"

The pre-order model of taking orders before production begins allows a business to collect orders before purchasing materials. In the case of my FW20 collection, I'm accepting pre-orders during the pre-order window of 11/6-11/22, before I purchase yarn and begin knitting. This process helps me as a small business manage materials and inventory better, and reduce potential waste.

Please place your FW20 orders before midnight EST on 11/22, and refer to the schedule above for more timing details. Orders received after 11/22 will be waitlisted and fulfilled with any yarn that I have left over. <3

 

Fall / Winter 2020 Size Guide:

SIZE HEAD CIRCUMFERENCE HEAD DEPTH
XS 21 inches 8 inches
S 22 inches 8.5 inches
M 23 inches 9 inches
L 24 inches 9.5 inches
XL 25 inches 10 inches
Custom* TBD TBD


This sizing accounts for the stretch of the knit fabric, so please select your size based on your true measurements. If your measurements are between two sizes, take the size down for a more snug fit, or the size up for a looser fit. Thankfully, knits are quite forgiving either way! 

*If you need a custom size (e.g. baby size or different proportions), select the "Custom" size option when adding to cart, and either indicate your sizing needs in the "order note" section during check out, or via my contact form or email (joy@joymao.com).

 

How to take your head measurements:

For head circumference, measure snug around your forehead where the hem of the hat will sit.

For head depth, measure from the head circumference line to the very top of your head (where the tip of the hat will be).

   

Do you take custom orders?

On occasion, yes! You can send me your custom order request using my contact form, or by emailing joy@joymao.com. Please include an overview of your desired style details (materials, colors, etc.), sizing needs, and timing requirements if applicable. I'll try to get back to you within 1-3 days with an estimate of pricing and timing.

 

How do I care for my joy mao piece(s)?

FW20 hats are knitted with a top-dyed worsted spun 100% medium grade wool yarn. These yarns will loft and become softer after washing, though excessive heat or agitation will cause them to felt and possibly bleed. I recommend gently cleaning your pieces with cold or lukewarm water and a wool detergent if needed, and laying them flat to air-dry (reshape while wet). Take care to protect your wool items from moths by using repellents or storing in plastic, especially during warmer months.

 

Will you accept returns / exchanges?

Because FW20 items are made to order, I cannot accept refunds at this time. However, if you are unhappy with your items for any reason, please reach out and I'll see what I can do!

 

Other questions?

Get in touch with me using the contact form, or email me at joy@joymao.com.