FAQ

When will I receive my Fall Winter 2021 order?

If you pre-order your hat(s) during the pre-order window of 10/23-11/7, your order will ship by 11/22. It's going to be a crazy holiday shipping season! Thank you in advance for your patience.

10/23-11/7 - Collection available for pre-order
11/7 midnight EST - Pre-order ends; orders received after this time are not guaranteed for delivery before 12/24
11/8-11/21 - Knitting orders to ship before the holidays
11/22 onwards - Knitting and shipping remaining orders


What hat size is right for me?

Measure the circumference of your head (the widest part around), and choose the corresponding size from the measurement chart below. If you are in between sizes (ex. 22" or 24"), consider how you like to wear your hair and how tightly you want your hat to fit. Joy is 21.5" and wearing size M in the product photos.

Size Head Circumference 
S 20-22 inches
M 22-24 inches
L 24-26 inches
Custom Please provide measurements in the "order notes" section during checkout

 

Will you accept returns / exchanges?

I cannot accept refunds on items that are made-to-order. However, if you are unhappy with your items for any reason, please reach out and I'll see what I can do.


Other questions?

Get in touch using the contact form, or email joy@joymao.com.

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